FAQ

There are several reasons why the machine might not be cutting properly. It could be due to a drained battery, incorrect blade installation, or a potential malfunction with the machine. We recommend watching our tutorial video before using the machine to ensure proper setup and operation.

After installing the blade, turn on the machine and touch the blade to any metal surface. If you hear a sizzling sound, it means the machine is working correctly.

Check if the blade and blade holder are loose. Usually, tightening the screws will restore the normal operation of the machine.

Ultrasonic cutters use high-energy vibrations (about 40,000 times per second), so heating is normal. The machine is made with a metal body that offers excellent heat conductivity and dissipation. However, if used for extended periods, the heat can build up. The machine is equipped with a temperature sensor (NTC), and if the temperature reaches the set limit, the machine will automatically shut down for cooling.

When the machine is on setting 3, it operates at high power, which consumes the most energy. Typically, settings 1 and 2 consume less power.

Yes, you can，but recommend. The machine supports charging via a 5V 2.5A power bank while in use. It also supports charging while cutting if the charger output is 5V 2.5A. However, for safety reasons, we don’t recommend doing this as it will reduce battery life.

The ultrasonic cutter operates through high-frequency vibrations that are typically too fast for the human eye to detect. Even though the blade is vibrating at high speed, the movement is so slight that it’s not visible. You can confirm the machine is working by feeling the vibrations or observing the cutting results.

Ultrasonic cutters work at a very high frequency. The high-frequency vibrations generate enough cutting force to penetrate harder materials like ABS and PVC. Paper, on the other hand, is soft and has a low density, so it tends to compress or bend during the cutting process. As a result, the cutting energy is not effectively transferred to the paper.

This could be caused by a few things:

1. Make sure the battery is charged and the blade is installed correctly.

2. Set the machine to the highest power setting (3) and let it activate for about 10 seconds.

3. If the issue persists after these steps, there may be a problem with the machine itself. In that case, please contact our customer service for assistance.