RETURN AND REFUND POLICY

Last updated: July 31, 2026

Thank you for shopping with Hanboost. This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, order cancellations, and warranty service.

This policy applies to eligible products purchased directly through the Hanboost online store. It does not limit any rights or remedies that cannot be excluded under applicable consumer protection laws.

1. 30-Day Voluntary Return Policy

We offer a 30-day voluntary return policy. This means that you may request a return within 30 days after receiving your product.

Our 30-day policy applies primarily to voluntary or change-of-mind returns. It does not limit any rights you may have under applicable law in relation to products that are defective, damaged, unsafe, incorrectly supplied, or not as described.

To qualify for a voluntary return, the product must generally be:

• Unused and in substantially the same condition in which it was received;

• Complete with all included accessories, components, manuals, cables, tools, promotional items, and gifts;

• Returned in its original packaging where reasonably possible;

• Accompanied by a receipt, order number, or other acceptable proof of purchase.

Additional rights and different return conditions may apply to customers in the European Union, European Economic Area, United Kingdom, Australia, or other jurisdictions with mandatory consumer protection laws.

2. How to Start a Return

To request a return, you may submit a return request through your Hanboost customer account, where available, or contact us at:

support@hanboost.com

Please include:

• Your order number;

• The product you wish to return;

• The reason for the return;

• Photographs or videos if the product is damaged, defective, or incorrect;

• Any other information reasonably requested to process the return.

If your return is approved, we will provide return instructions, including the correct return address and information about how to send the package.

The return address may vary depending on your country, product, and the reason for the return.

Do not send products to the address shown on the original shipping label, our company registration address, or another warehouse address unless we have specifically instructed you to do so.

Please contact us before sending any product. Unauthorized returns may be delayed, refused, or returned to the sender where permitted by law. This requirement does not limit any non-waivable rights available under applicable consumer protection laws.

Unless otherwise agreed or required by law, an approved return should be shipped within 14 days after you receive our return instructions.

3. Voluntary Return Shipping Costs

For voluntary or change-of-mind returns, the customer is generally responsible for the return shipping cost.

If Hanboost provides a return shipping label for a voluntary return, the cost of the label may be deducted from the refund where permitted by law. We will inform you of any applicable deduction before processing the return.

For voluntary returns outside the European Union, European Economic Area, and United Kingdom, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.

We recommend using a trackable shipping service and retaining proof of shipment. Hanboost is not responsible for a return package that is lost, misdirected, or damaged before it reaches the designated return facility, except where applicable law provides otherwise.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• The product arrived damaged;

• The product is defective;

• You received the wrong product;

• Parts or accessories are missing;

• The product is materially different from its description.

Where possible, please notify us of visible shipping damage or missing items within seven days after delivery. A delay in notifying us does not remove any statutory rights you may have under applicable law.

We may ask you to provide:

• Your order number or proof of purchase;

• Photographs or videos showing the issue;

• A description of the problem;

• The product serial number, where applicable;

• Results of reasonable troubleshooting steps.

We will evaluate the issue and provide an appropriate solution. Depending on the circumstances and applicable law, the solution may include:

• Troubleshooting assistance;

• Replacement parts;

• Repair;

• Product circumstances and applicable law, the solution may include:

• Troubleshooting assistance;

• Replacement replacement;

• Partial refund;

• Full refund;

• A prepaid return shipping label;

• Reimbursement of reasonable return shipping costs.

If the issue is caused by a confirmed manufacturing defect, shipping damage, missing item, or an incorrect product supplied by Hanboost, Hanboost will cover reasonable return shipping costs where appropriate or required by law.

5. Return Condition and Deductions

For voluntary returns, products must be returned in a condition that allows us to reasonably inspect and, where applicable, resell the product.

Where permitted by law, we may make a reasonable deduction from the refund if:

• Accessories, parts, manuals, cables, tools, gifts, or bundled items are missing;

• The product has been used, damaged, modified, or handled beyond what was reasonably necessary to inspect it;

• The product has been returned in a materially different condition;

• The product has suffered a reduction in value caused by the customer;

• The return requires cleaning, repair, or replacement of missing components.

Any deduction will be reasonably related to the actual reduction in value or the reasonable cost of restoring the product.

This section does not limit statutory rights relating to defective, damaged, unsafe, incorrectly supplied, or misdescribed products.

6. Exceptions and Non-Returnable Items

The following products are generally not eligible for voluntary or change-of-mind returns:

• Gift cards;

• Digital products or downloadable content after delivery or access has begun, where permitted by law;

• Products made to the customer’s specifications;

• Clearly personalized products;

• Products engraved, printed, modified, or customized at the customer’s request;

• Consumable products that have been opened, used, or cannot reasonably be resold;

• Products damaged through misuse, accident, neglect, unauthorized modification, or use contrary to the instructions;

• Products missing major components;

• Products identified as final sale or non-returnable before purchase.

Products containing batteries, chemicals, sharp components, lasers, or other regulated materials may require special return instructions. Do not ship these products without first obtaining instructions from Hanboost.

The restrictions above do not apply where the product is defective, damaged, unsafe, incorrect, not as described, or where applicable law otherwise requires a return, repair, replacement, refund, or other remedy.

7. Final Sale and Clearance Items

Products clearly identified as “Final Sale” are not eligible for voluntary change-of-mind returns unless otherwise stated.

This restriction does not apply to products that are defective, damaged, unsafe, incorrectly supplied, or materially different from their description, or where applicable consumer protection law requires a remedy.

Discounted or clearance pricing alone does not remove any statutory rights relating to defective or non-conforming products.

8. Exchanges

The fastest way to obtain a different product is generally to return the original product and place a separate order for the replacement product.

Please request and obtain approval for the return before placing a replacement order if you need confirmation that the original product qualifies for return.

Products received through an exchange remain subject to this policy and applicable consumer protection laws.

9. Order Cancellations

You may contact us at support@hanboost.com to request cancellation of an order before it has been processed or shipped.

We will make reasonable efforts to process the cancellation, but cancellation cannot be guaranteed once fulfillment, customization, or shipping has started.

If the order has already shipped, it will generally need to be handled through the applicable return process.

If a personalized or customized product has already entered production, the order may not be cancellable unless required by applicable law.

10. European Union, EEA, and United Kingdom Right of Withdrawal

If you are a consumer in the European Union, European Economic Area, or United Kingdom, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the product, without giving any reason.

If an order contains multiple products delivered separately, the withdrawal period generally begins after you receive the last product covered by the order.

To exercise the right of withdrawal, you must notify us before the 14-day period expires. You may:

• Submit a cancellation or return request through your customer account, where available;

• Email support@hanboost.com; or

• Use the model withdrawal form provided below.

Your notice must contain a clear statement that you wish to withdraw from the purchase.

After notifying us, you must return the product without undue delay and no later than 14 days after the date on which you notified us of your withdrawal.

Condition of Withdrawn Products

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functionality.

We may reduce the refund to reflect any diminished value caused by handling beyond what would reasonably be permitted when examining a product in a physical retail store.

The product should be returned with all included accessories, manuals, cables, components, and bundled products.

Original packaging should be included where reasonably possible. However, the absence of original packaging alone will not remove a statutory withdrawal right.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise non-conforming, you are responsible for the direct cost of returning the product under the statutory right of withdrawal.

Refunds Following Withdrawal

We will refund eligible payments without undue delay and no later than 14 days after the date on which you notify us of your decision to withdraw.

However, we may withhold the refund until:

• We receive the returned product; or

• You provide evidence that you have sent the product back,

whichever occurs first.

The refund will include the amount paid for the returned product and the cost of our least expensive standard delivery option available for the order.

If you selected express, priority, premium, or another delivery method that cost more than our standard delivery option, the additional delivery cost will not be refunded.

Unless otherwise agreed, the refund will be made using the same payment method used for the original transaction. You will not be charged a separate refund fee by Hanboost.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to:

• Products made to your specifications;

• Clearly personalized products;

• Products engraved, printed, or customized at your request;

• Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been broken;

• Digital content supplied immediately after you expressly consented to performance and acknowledged the loss of the withdrawal right;

• Other products or services excluded under applicable law.

These exceptions do not remove your rights if the product is defective, damaged, unsafe, incorrect, or not as described.

Relationship With the 30-Day Policy

The statutory 14-day withdrawal right is separate from our voluntary 30-day return policy.

During the statutory withdrawal period, your rights are governed by applicable consumer law and the provisions in this section.

After the statutory withdrawal period expires, but within our 30-day voluntary return period, the voluntary return conditions in this policy will generally apply.

11. Model Withdrawal Form

You may use the following form to exercise your right of withdrawal, but use of this form is not mandatory.

To:
Hanboost LLC
Email: support@hanboost.com

I hereby give notice that I withdraw from my contract for the sale of the following product or products:

Order number:
Product or products:
Order date:
Delivery date:
Customer name:
Customer address:
Customer email:
Date of withdrawal request:

Please do not send the returned product to our company registration address. We will provide the appropriate return address after receiving your request.

12. Australian Consumer Law

If you are a consumer in Australia, nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Products sold to Australian consumers must satisfy applicable consumer guarantees, including requirements relating to acceptable quality, safety, fitness for purpose, and conformity with their description.

Depending on the nature and severity of a problem, you may be entitled to:

• Repair;

• Replacement;

• Refund;

• Compensation for reasonably foreseeable loss or damage;

• Another remedy available under applicable law.

These statutory rights apply independently of our voluntary 30-day return policy and any commercial warranty.

We do not apply the 30-day return period or the commercial warranty period as an absolute limit on rights relating to faulty or non-conforming products under the Australian Consumer Law.

If Hanboost confirms that a product has a covered problem, we will provide an appropriate return method or reimburse reasonable return shipping costs where required.

If a product is found to have a major problem, Australian consumers may be entitled to choose a refund or replacement in accordance with applicable law.

13. Refund Process

We will notify you after we receive and inspect your return.

We will then inform you whether:

• The return has been accepted;

• The refund has been approved;

• Additional information is required;

• A deduction applies;

• Another remedy will be provided.

If the refund is approved, it will generally be issued to the original payment method.

For customers outside the European Union, European Economic Area, and United Kingdom, Hanboost will normally initiate an approved refund within 10 business days after receiving and inspecting the returned product, unless a shorter period is required by applicable law.

After Hanboost initiates the refund, your bank, credit card issuer, PayPal, Shop Pay, or other payment provider may require additional time to process and post the funds to your account.

The time required for the funds to appear in your account is controlled by the relevant payment provider and may vary.

If more than 15 business days have passed since Hanboost confirmed that your refund was issued, please contact:

support@hanboost.com

Refunds will normally be issued in accordance with the currency and payment processing rules applicable to the original transaction.

14. Original Shipping Charges

For voluntary or change-of-mind returns outside the European Union, European Economic Area, and United Kingdom, original shipping charges are generally non-refundable unless otherwise stated or required by law.

For eligible withdrawals in the European Union, European Economic Area, and United Kingdom, we will refund the cost of our least expensive standard delivery option. Additional costs paid for express, priority, premium, or upgraded delivery will not be refunded.

For confirmed defective, damaged, incorrect, or non-conforming products, original and return shipping costs will be handled according to the remedy provided and applicable law.

15. Warranty Service

Unless a different warranty period is stated on the applicable product page, product documentation, or warranty statement, Hanboost products are generally covered by a one-year limited commercial warranty beginning on the date of delivery.

The commercial warranty covers manufacturing defects arising under normal and intended use during the applicable warranty period.

The commercial warranty is provided in addition to, and does not replace, restrict, or exclude, any rights or remedies available under applicable consumer protection laws.

To request warranty service, contact:

support@hanboost.com

Please provide:

• Your order number or proof of purchase;

• Photographs or videos showing the issue;

• A clear description of the problem;

• The product serial number, where applicable;

• Any troubleshooting information requested by our support team.

We may first provide troubleshooting assistance or request additional information to determine the cause of the issue.

In some cases, the product or an affected component may need to be returned for inspection.

Subject to applicable law, warranty service may include:

• Technical support;

• Replacement parts;

• Repair;

• Replacement with the same or an equivalent product;

• Partial refund;

• Full refund.

Where applicable law gives you the right to select a particular remedy, the applicable legal requirement will control.

16. Warranty Exclusions

Unless required by applicable law, the commercial warranty does not cover damage or failure caused by:

• Normal wear and tear;

• Consumable parts that naturally wear over time;

• Accidents, impact, liquid exposure, fire, or external damage;

• Misuse, abuse, neglect, or improper storage;

• Use contrary to the user manual, safety instructions, or product specifications;

• Unauthorized modification, disassembly, repair, or alteration;

• Use with an incompatible power supply, charger, accessory, material, or third-party component;

• Improper installation or maintenance;

• Cosmetic damage that does not affect product functionality;

• Loss or theft;

• Damage caused by a third-party product or service.

These exclusions apply only to the Hanboost commercial warranty and do not exclude any statutory rights that cannot lawfully be excluded.

17. Shipping Costs for Warranty and After-Sales Service

If an issue is caused by a confirmed manufacturing defect, shipping damage, missing item, or incorrect product supplied by Hanboost, we will provide an appropriate solution and cover reasonable return shipping costs where appropriate or required by law.

The customer may be responsible for reasonable return or re-shipping costs in situations including:

• A voluntary or change-of-mind return;

• Returning an item that was not purchased from Hanboost;

• Returning personal property or unrelated items;

• An accidental or unauthorized return;

• Returning a product to an address not provided by Hanboost;

• A reported defect that, after reasonable inspection, cannot be reproduced and is not caused by a covered product defect;

• Damage caused by misuse, unauthorized modification, accident, or another excluded cause.

If, after reasonable inspection, the product is found to be functioning correctly and the reported issue is not caused by a covered defect, we will explain the inspection result before requesting payment of any return or re-shipping cost.

Nothing in this section requires a customer to pay costs that must be covered by Hanboost under applicable law.

18. Products Purchased Through Other Platforms

This policy applies primarily to purchases made directly through the Hanboost online store.

Products purchased through Amazon, Kickstarter, Indiegogo, PledgeBox, a distributor, retail store, marketplace, or another third-party platform may also be subject to that platform’s terms, return procedures, campaign terms, or retailer policies.

Where applicable, please first submit the return or refund request through the platform on which the transaction was completed.

Nothing in this section excludes any non-waivable consumer rights available under applicable law.

19. Contact Us

For questions about returns, refunds, exchanges, cancellations, damaged products, or warranty service, contact:

Hanboost LLC
Email: support@hanboost.com

Please include your order number whenever possible.

Do not return a product to our company registration address or to the address shown on the original shipping package unless we have specifically instructed you to do so. We will provide the correct return address after reviewing your request.