配送ポリシー
Order Processing
Orders are normally processed within 2–3 business days after payment is confirmed. Business days do not include weekends or public holidays.
Orders may require additional processing time because of payment verification, high order volumes, product availability, promotional events, or public holidays. Products with different processing times, including pre-order or crowdfunding products, will have their estimated shipping schedule stated on the relevant product page.
Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking information. Orders containing multiple products may be shipped in separate packages.
Delivery estimates are not guaranteed delivery dates.
Shipping Destinations
Hanboost ships to most supported countries and regions.
Available shipping destinations are determined by the shipping options displayed during checkout. If your country or address is not accepted at checkout, we are currently unable to ship to that destination.
We generally cannot deliver to PO boxes or military addresses, including APO, FPO, and DPO addresses. Certain carriers and destinations may also have additional address restrictions.
Free shipping is available only for eligible products and destinations. Any applicable shipping charges will be displayed at checkout before payment.
Estimated Delivery Times
The following estimates refer to carrier transit time after the order has been dispatched.
| Destination | Estimated transit time |
|---|---|
| United States | 7–10 business days |
| Canada and Mexico | 8–12 business days |
| United Kingdom and major EU countries | 6–9 business days |
| Other European countries | 8–10 business days |
| Australia and New Zealand | 7–10 business days |
| Japan and South Korea | 5–7 business days |
| Hong Kong and Macau | 2–3 business days |
| Southeast Asia | 5–8 business days |
| Middle East | 7–10 business days |
| South America and Africa | 8–20 business days |
| Other supported destinations | 12–20 business days |
Delivery times may be affected by customs clearance, severe weather, public holidays, peak shipping periods, carrier disruptions, remote-area delivery, or other circumstances outside our reasonable control.
During peak periods, delivery may require an additional 3–10 business days.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please check your name, street address, apartment or unit number, city, state or province, postal code, country, telephone number, and email address before submitting your order.
To request an address change, contact:
Please contact us as soon as possible after placing the order. We will make reasonable efforts to update the address, but changes cannot be guaranteed once the order has entered fulfillment or has been dispatched.
If an order is returned, delayed, or lost because of an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping or handling costs, except where otherwise required by applicable law.
We will contact the customer before charging any additional reshipping fee.
Order Tracking
Tracking information will be sent by email after the order has been dispatched.
Tracking updates may take 2–3 business days to appear after the carrier receives the shipment. Some international shipments may show limited tracking information while the package is in transit between countries.
You can check your order status and tracking information by logging in to your Hanboost account and opening the relevant order.
If tracking shows an unsuccessful delivery attempt, please contact the local carrier promptly to arrange redelivery or collection.
Delayed or Missing Orders
If your order has not arrived by the end of the estimated delivery period, please:
- Check the tracking information.
- Check with household members, neighbors, reception desks, or local collection points.
- Contact the local carrier.
- Contact Hanboost at support@hanboost.com.
We recommend reporting delivery issues within 30 days after the latest estimated delivery date, as delayed reports may limit our ability to investigate or submit a claim with the carrier.
This reporting recommendation does not limit any rights available under applicable consumer law.
Risk of loss remains with Hanboost until the order is delivered to the customer or an authorized recipient, except where the customer independently arranges a carrier that was not offered by Hanboost.
Customs, Duties, and Taxes
International orders may be subject to VAT, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Taxes, VAT, customs duties, and import fees are included only when explicitly indicated at checkout. If these charges are not collected at checkout, the recipient may be responsible for paying them before delivery.
Hanboost does not control charges imposed by customs authorities or local carriers.
Customers must respond promptly to requests from customs authorities or carriers. Failure to provide the required information or pay applicable charges may cause the shipment to be delayed, returned, abandoned, or destroyed.
Where permitted by applicable law, costs resulting from a customer’s failure to complete customs clearance may be deducted from any applicable refund.
Remote-Area Surcharges
Certain carriers may apply additional charges for remote or extended delivery areas.
Where possible, these charges will be displayed during checkout. If a remote-area surcharge is identified only after the order is placed, Hanboost will contact the customer before shipping.
The customer may either:
- Approve and pay the additional charge; or
- Cancel the unshipped order for a refund.
Returned-to-Sender Packages
A package may be returned to Hanboost because of:
- An incorrect or incomplete address;
- Repeated unsuccessful delivery attempts;
- Failure to collect the package;
- Refusal to pay applicable customs charges;
- Failure to complete customs clearance.
After the package is returned and inspected, we will contact the customer regarding reshipment or refund options.
Original shipping charges, return shipping costs, customs charges, and carrier handling fees may be deducted from the refund where the return was caused by the customer and where permitted by applicable law.
Split Shipments
Products in the same order may be shipped separately because of inventory availability, package size, carrier restrictions, or different fulfillment locations.
When an order is divided into multiple shipments, each shipment may have a separate tracking number. Customers will not be charged additional shipping fees solely because Hanboost chooses to split an order, unless otherwise agreed before shipment.
Contact Us
For shipping questions, address changes, tracking assistance, or delivery problems, contact:
Email: support@hanboost.com
Please include your order number and a brief description of the issue so that we can assist you efficiently.